Frequently Asked Questions

Everything you need to know about shopping with Something Went Wrong.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order departs our warehouse.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

How can I track my order status?

Once your order is shipped, a confirmation email will be sent with a direct link to our tracking portal where you can see real-time updates.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.

What should I do if my item arrives damaged?

If your order doesn't arrive in perfect condition, please email us within 48 hours of delivery with photos of the damage so we can send a replacement immediately.