Returns & Exchanges

At Something Went Wrong, we believe your shopping experience should be error-free, which is why we offer a 30-day hassle-free return policy for all items in original condition. If your order didn't meet expectations, our team is dedicated to making it right through a simple refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order containing the items you wish to return to receive a digital authorization form.

• 2.
  Pack Your Items

  Securely place the unused items back into their original packaging, ensuring all tags and protective seals remain intact.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Wait

  Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.